Promotion is a marketing activity that aims to persuade others, and influence their attitudes and behaviour about your business and what you are selling.
It is an important feature in getting your goods and services noticed in the marketplace and a way to attract more business. You may be at the right place at the right time, but your customers and potential customers need to know about it!
How to promote
Promotion can be carried out in different ways, including through:
Personal selling is face-to-face communication (or sometimes on the telephone) with the potential customer. This type of promotion would be best used for goods / services that need a lot of technical explanation (for example, car sales, computer equipment).
Advertising is a paid form of communication about goods / services. Advertising can be done through:
Publicity is an unpaid form of communication about your business. It is more credible with potential customers than advertising. Publicity includes:
persuading a newspaper to print an article about your business.
going on a talk radio to discuss your business, instead of paying for an advertisement
sponsoring a sporting team to give your business name exposure in the community.
Public relations is about developing and maintaining good relations with your customers and suppliers, your staff, and the public. A key part of public relations is the image you project. First impressions mean everything, and the attitude of staff towards your customers is important. Consider the way they speak on the phone and their appearance, is there a personal touch? Do they meet the need of the customer? Are they well trained about what the business is offering?
Networking is a form of public relations which involves using the contacts you have to help assist your business, by promotion and recommendation. Networking can make you new friends, increase your peer support, business contacts and your capability to create revenue. It also allows you to gain access to new information that you can use to grow your business.
Networks that you could access include:
professional and trade organisations (for example, Chamber of Commerce NT, regional business associations)
community service organisations
charity and welfare organisations
You can use these networks as a form of promoting your business as consumers' consider word of mouth to be a reliable source.
Sales promotion includes a range of promotional activities - other than advertising, publicity and personal selling - designed to stimulate interest, trial or purchase. This can be done through:
- gifts and give aways
- calendars and diaries
Some good gift ideas are items that customers would use daily (for example, pens, note pads, keyrings and mouse pads). These work because they act as constant reminders of your business.
When to promote
To get value for your promotion dollars, it is important to identify the best times to advertise. Some goods and services need continuous promotion, as the purchase cycles of the customers are not erratic. Other products may be affected by seasonal trends and are promoted heavily at specific times of the year (for example, summer/winter, tourist season, school holidays, special calendar dates).
The stage of your product on the 'product life cycle' will also influence your promotional activities. For example, new and innovative products may require heavy promotion when first introduced to the market while established products generally require less intense promotion.
The important thing is to create a regular program for communicating with your customers, to constantly remind them of your business and what you are offering.
Tips for successful promotion
With any form of promotion your aim is to get the potential customers' attention, then keep their interest and develop it into a desire to buy. Make them think that your product is necessary and desirable, by promoting the benefits to them, not just the physical features of your product.
Once you have persuaded them into wanting your product, it needs to be exchanged for an action - the action of purchasing. Then your promotion has been successful!
It is important to understand that people don't buy goods or services - they buy benefits. Remember, customers want value, and solutions to their problems and needs.
Other helpful hints
Be careful to choose the most effective and worthwhile promotional techniques for your business. The aim is to reach the greatest number of potential customers in your market, within your budget.
Use persuasive and attention-getting words, such as:
Monitor the results of your promotional activities and review your selling efforts so that you can improve on them. Provide a physical element to the intangible character of a service. The customer needs to feel as though they have received something. Deliver your promise. You lose your credibility when promises are broken, as many other businesses do the same thing and you will be 'just like the others.
Maintaining a consistent theme and style is important in developing a memorable business image. Focus on your unique and competitive advantage - tell your customers what makes your business better than others. Be original and creative.
For further information contact your nearest Territory Business Centre.
Disclaimer: The material contained in this web page is intended for use as a guide and for general information only. It is not intended to be a substitute for independent professional advice. The Department of Business of the Northern Territory Government accepts no responsibility or liability for the correctness, accuracy and completeness of any of the material contained in this web page and recommends that users of this web page exercise their own skill, care and judgment in the application of the information contained in the web page.